Overall, their mistakes are costing me hundreds of dollars and a lot of wasted time and energy, and they offer no real compensation or even sincere apologies for what they have done. As a result of their mistakes, I had to book a far worse flight at a far greater cost that will not get me to my destination in time to work the next day, which means that I am also losing income. I built my vacation around the availability of this flight. It's basically, "Sorry, you're out of luck." This is absolutely unacceptable. Even worse, if and when they do finally respond to you, it turns out that they won't even help you rebook a comparable flight. No opportunity for recourse, no phone number on their website, and no response for almost 24 hours to the emails, sms messages, and messenger app messages I sent. See if your flight has been delayed or cancelled and track the live position on a map. Two days before my flight was scheduled to depart, they emailed me with a notification that my flight had been cancelled. WN549 Flight Tracker - Track the real-time flight status of Southwest Airlines WN 549 live using the FlightStats Global Flight Tracker. ✅ Trip Verified | Just had the worst customer service experience of my life with Breeze Airways. Recommend avoiding until they develop a better reputation.
And, I'm in Richmond waiting to go home, and I see that both Breeze's flights to Tampa and SFO have been cancelled today. I was given a $50 credit in "Breeze Points," but when I asked they refused to refund that to me as cash as a goodwill gesture.
#Southwest airlines reviews covid full
In the end my full fare was refunded, but the new flight on United cost about 80% more than the Breeze fare ($250 more). The next available flight on Breeze was one week later (maybe. This is the first thing to sort out-send the apologetic email with links for getting a refund first, not the curt text message! I was not pleased to see that. However two days before the flight I received a one sentence text message saying the flight was cancelled. I was excited to find a much better fare than any major airline flying SFO to RIC for a business conference, and nonstop as well.
✅ Trip Verified | This airline may be a fine choice when they sort out their problems, but I didn't have the opportunity to actually fly with them.
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